You can apply for an STA Travel CashFLEX Cash Card online or visit us in store. If you apply online, once approved you'll receive your personalised card within 7 - 10 working days. ^
You can top up your funds by bank transfer, BPAY and with a credit or debit card. You can also top up at all STA Travel stores in Australia.
Visit any STA Travel store in Australia and instantly load money on to your card. Simply take your CashFLEX card with you and an STA Travel Expert will be happy to assist you. Please note a 1% fee applies.
Log in to your CashFLEX eccount and click the 'Top Up' tab. Here you can register your other bank cards with us to top up your card directly from your debit or credit cards. Please note a 1% fee applies.
You can top up your CashFLEX card with BPAY. Simply log in to your online, mobile or phone bank, enter the BPAY biller code 223529 and your unique customer reference number. You’ll find your customer reference number when you log in to your CashFLEX card online eccount and navigate to the 'Top Up via BPAY' section. When you make your first BPAY payment you can save the details for future use. Please note a 1% fee applies.
You can use your card anywhere you see the Visa Acceptance Mark worldwide.
When overseas, goods, services and ATM withdrawals are usually given in the local currency. At times, you may be offered the choice to pay in Australian Dollars instead. The local shop or ATM is performing the currency conversion for you and giving you its own foreign exchange rate on the Australian Dollar price. This is called Dynamic Currency Conversion. You should always decline this option and choose to pay in the local currency, as often this FX rate may be considerably higher than the rate you are getting from us.
Your PIN was sent to you at the time of your application, however if you need a PIN reminder either log in to your account and click on the “Get PIN” tab or call Customer Care and we can remind you of your PIN via SMS.
Once you have your PIN, memorise it as you cannot change your pin. If you lose or forget your PIN, you can access it at any time by logging in to your account and clicking on the “Get PIN” tab or please contact Customer Care by phone on 1300 360 715 or email email@example.com.
^Approval is subject to the presentation of proof of Australian residency together with an accepted form of photo identification in the form of an Australian Driver's Licence or one of the following passports: Australia, New Zealand, UK, Canada, USA, South Africa, China, Malaysia and EU Countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).
The STA Travel CashFLEX Visa Card is managed by Tuxedo Money Solutions PTY Ltd ABN 21 166 665 050 who are an authorised representative of Bendigo and Adelaide Bank Limited (ABN 11 068 049 178 AFSL / Australian Credit Licence 237879). The STA Travel CashFLEX Visa Card is a prepaid card issued by Bendigo and Adelaide Bank pursuant to a license from Visa Worldwide PTE Limited. STA Travel Pty Ltd ABN 34 004 801 512 is the distributor of the card.