Change my ticket

How can I change my ticket?

As experienced travellers ourselves, we know that things change - that’s why many of our tickets allow you to make amendments to your travel dates to get the most out of your time away.

Simply find your ticket type below and we can tell you about the sorts of options that may be available and what you need to do next.

All changes, where permitted, are subject to the conditions of your ticket, flight availability and applicable fees and charges, which will be advised to you before you confirm. Please note: not all tickets are changeable.

SATA Tickets

are flight tickets exclusive to STA Travel. They allow us to change your ticket without going via an airline. They are our most flexible tickets, often allowing you to change travel dates or, in some cases, even your route. You may even be able to receive credit if you decide not to use your ticket part-way through.

Please click below to read our full SATA Ticket Change Information; find out what you can change, how much it costs and more.

Then when you're ready, SATA ticket changes can be requested through our Global Travel Help service 24-hours a day. Fill out the SATA Ticket Change Request form below:

PAPER TICKETS

Prior to departure from your home country, date changes may be made directly through STA Travel, providing that the changes fall within the conditions/restrictions of the ticket that you purchased. To make any changes to your ticket after your departure, you will need to contact the airline directly.

e-Tickets

E-Ticket conditions are the same as standard tickets described in the paper tickets section with the exception of the loss of a ticket.

For e-tickets purchased through STA Travel in Australia, date changes can be requested through our Global Travel Help service 24-hours a day, by clicking below:

STA Travel Help - Email us

If you're currently off travelling the globe, chances are you won't be able to call us or come into the STA Travel branch you booked with...

So if you have any questions regarding your STA Travel plans, ticket changes or need urgent assistance, shoot us an email to travelhelp@statravel.com.au and we'll do our best to help you out.