Price Beat Guarantee
What prices will STA Travel beat?
Ok, we know what you’re thinking. But this is more than just another fluffy marketing guarantee! We love our travellers, and quite frankly; you guys deserve the cheapest airfares in the market at ALL times.
Sure, our prices have always been cheap; in most cases, the best in the market. The only difference is now we’re willing to back ourselves - we’re willing to guarantee it.
The STA Travel Price Beat Guarantee is our commitment to providing you with the cheapest airline tickets for International and Round the World flights in the market at all times. We'll beat any genuine competitor airfare quote, subject to the terms & conditions below. And if we can't beat a competitor airfare? We’ll give you $1000 cash-back!
How this baby works...
- Find an international economy class flight price (excluding Trans Tasman^) for travel originating in Australia that is available to the Australian general public* from a scheduled airline, Australian registered retail travel agent, online travel agent or travel agent call centre.
- Before booking your travel, you need to obtain a printed confirmation of the competitor quote on headed paper or equivalent (i.e. print out of the webpage at the final payment stage) complete with price, availability, booking conditions, travel dates, number of passengers and date of quote clearly shown. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
- Visit an STA Travel branch or Call 134 STA (782). Email requests cannot be accepted unless following a phone or branch visit enquiry.
- Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
- If STA Travel is able to confirm that the quote is still available to be booked as per the itinerary, we will not only match the airfare but guarantee to BEAT IT!
- The flight must be booked at the time we beat the competitor quote. Subject to fare conditions, this may mean payment of a deposit or in full. Normal amendment and cancellation conditions will apply.
- If, for some reason, we are unable to beat a genuine competitor airfare based on the conditions outlined above - we’ll give you $1000 cash-back!
Conditions apply: The competitor quote must be in writing and must be presented to STA Travel the same day as it was made by the competitor. The airfare must be genuinely available to be booked at the price quoted, at the time you present the quote to us. The Price Beat Guarantee only applies for travel in the same economy booking class, on the same dates, using the same flights and airlines, as the written competitor quote. The quote must be from an Australian registered business or website for travel originating in Australia only. We do not price match or price beat our own website (www.statravel.com.au). The Price Beat Guarantee cannot be redeemed for purchases online at www.statravel.com.au. STA Travel will not price beat on an existing booking - the competitor quote must be presented to us prior to booking. Infant fares are not eligible for Price Beat Guarantee. *Fares only available to a subscription, corporate or membership audience are excluded. ^Low cost carriers are excluded. This offer cannot be combined with another discount or offer.
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