SATA ticket changes

Can I Change the Date on My Ticket?

Changes can usually be made within the validity of the ticket. To view the validity of your ticket, look for the date in the Not Valid After ('NVA') box for the flight you want to change. Also, take a look at the restrictions/endorsements box at the top of your ticket. This may have additional information such as "CHANGES NOT PERMITTED" or "TRAVEL MON-WED ONLY".

These types of endorsements will usually mean that your ticket cannot be changed or may only be changed as indicated. To make changes or to see if your ticket can be changed, please contact your nearest Travel Help branch and they will be able to offer further guidance. All changes are subject to flight availability. If you are not in Australia or New Zealand, please click below to find a full list of Help Branches worldwide or you can send a request form to us and we'll get back to you.

HOW MUCH DOES IT COST TO CHANGE MY TICKET?

Please click below for a full list of fees:

can my ticket be changed over the phone?

Unfortunately we cannot change dates over the phone, the reason being that we need to physically see your ticket to ensure we adhere to any conditions or restrictions the ticket may have. Therefore it is necessary for you to visit your nearest branch with your ticket in order for us to amend it.

WHAT IS A CREDIT VALUE?

STA Travel is the only travel company which offers this unique facility. Essentially, a Credit Value is the value of the unused part of your STA Travel ticket. Your Credit Value can be placed towards the cost of purchasing another product from STA Travel and it's up to you which product you purchase. You may, after getting a Credit Value, decide to keep your existing arrangements. The Credit Value will only be activated when you decide to use it. You have 24 months to use your credit value from the date your ticket (not your credit value) was issued.

NB: Not all STA Travel SATA Tickets are eligible for a credit value and the amount of credit is determined by deducting the sectors flown from the amount paid for your ticket.

CAN I CHANGE THE ROUTE ON MY TICKET?

Making changes to your itinerary may involve simply reissuing your ticket, or may require that the unused value of your old ticket be applied toward a completely new ticket. STA Travel will help you determine which situation applies. For all changes to routing, contact your nearest Travel Help branch, click here to find them. This process will take approximately 24-48 hours. In the event your ticket may not be reissued, a Credit Value is determined which may then be applied toward the new purchase. To request a change to your route or itinerary you will be charged a fee.

WHAT SHOULD I DO IF I LOSE MY TICKET?

In the event of lost or stolen tickets, contact your nearest branch of STA Travel or affiliated agent. You will need to provide them with the following information:

- The branch where your ticket was purchased
- Date of purchase
- Your name as it appears on your ticket
- The airline(s) your are travelling with and your itinerary
- Ticket number or a copy of your ticket (your ticket number should begin with 000 09) and appears along the bottom of your ticket.

Your ticket will be re-issued within 48 hours for a fee of US$50.

What if I am not near an STA Travel branch?
If you are not able to contact your local STA Travel branch (or agent), you will need to email the Australian / New Zealand helpdesk travelhelp@statravel.com.au for advice.

HOW DO I APPLY FOR A REFUND?

To apply for a refund you will need to take/send the original ticket back to the branch from which you purchased it. They will then be able to advise you on how long your refund will take to be processed. This is determined by any conditions/restrictions your ticket has. Once your ticket has been received by the branch, any consequent correspondence or questions can be directed to the branch.