Careers

How do we find you? (the recruitment process)

If your application meets our selection criteria you can expect to be contacted about available positions anywhere from one day up to three months after submitting your application.  Our recruitment process consists of two main components.

Telephone Interview

Your telephone interview will take place with a member of STA Travel’s HR team. The telephone interview is a great way for us to find out a bit more about your background and work experience. We will also use this time to gain a clear picture of why you want to work for STA Travel and what your perception is of the role of a Travel Adviser. During the telephone interview we will be actively assessing things like your sales and communication skills and your confidence.

The telephone interview is also an opportunity for us to provide you with a detailed picture of the position on offer as well as answer any questions you may have about STA Travel or the role of the Travel Adviser.

Branch Interview

If successful in progressing to this stage, the interview will be conducted one on one with a Branch Sales Manager in a branch. You can expect this interview to last for up to two hours. Throughout this time we will again be assessing things like your communication skills, confidence with sales skills. You may be required to participate in a role-play and computer-based exercises.

The branch interview also provides you with an opportunity to witness first hand, the branch environment and make sure you have all your questions answered.

So, why STA Travel?

People who work for us are the embodiment of our brand. They have a sense of purpose and thrive on innovation. They work for STA Travel because they believe we change lives for the better.

Our travellers love us because we are people just like them. We listen and we understand what they want. And we never forget the excitement, adventure, surprise and thrill of travel.  Our team has been, seen and experienced, and they’re advising from personal knowledge.

FAQs

Do I need formal travel-related qualification?
While completing a travel course is advantageous, it’s not essential.  A travel course will give you a solid understanding of the role of a Travel Adviser and how to operate the various booking systems.

I haven’t worked in the industry before, do you only look for people with industry experience?
No, you don’t need to have industry experience in order to work with STA Travel as a Travel Adviser.  We look for people with the ability to sell, proven customer service experience, and people who have been travellers themselves.  “We know because we go”.

From there we will provide ongoing training from the time you commence employment with STA Travel.

Which branch will I be working in?
All of our Travel Advisers are employed for the region.   This means that we can’t necessarily guarantee you will be working in the closest branch to your home, it just depends on where the vacancies exist.

What is the training like?
It’s great!  All of our trainers have, at one time, been Travel Advisers themselves so they not only teach you how to use the systems, but also give you their general advise on how to sell, and how to make a lot of money.

Training starts when you commence employment with STA Travel, and it is ongoing. We believe there is no limit to what you can learn.  The training program is designed to keep you motivated, and to keep you abreast of the ongoing industry changes.  All of our trainers are internal, and therefore are always available for ongoing support.

How much will I earn?
Honestly, as much as you like. Our advisers work in a retail sales environment, and therefore are rewarded for their sales. The more you sell the more you earn.   The STA Travel Reward and Recognition program is designed to keep you motivated to sell travel and provide consistently high levels of service to your customers.   Your salary will consist of monthly, quarterly and annual incentives that are based on both individual and team performance, as well as your base salary.

Essentially, the sky is the limit. It is really up to you how quickly you overcome the hurdle of the steep learning curve, and how much you want to sell.