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0800 474 400
Change your ticket
Wherever you are in the world, we're never far away.
STA Travel has more than 400 branches across 75 countries, plus 2000 well travelled employees here to help.
We offer a unique Travel HELP network designed to give global support to our travellers, providing flexibility and security without huge expenses.
Unique offices have been set up especially for those who are already on the road - these are called STA Travel Help Branches.
If you require assistance on an STA Travel Ticket, you will find a complete list of instructions and branches inside the ticket itself. Please refer to your ticket first.
BEFORE YOU DEPART
If you need a hand before departure, contact your local STA Travel branch.
ON THE ROAD
Depending on the type of ticket purchased you may need to visit an STA Travel branch or contact the airline directly. Click on the ticket examples below to answer all your questions regarding the ticket you purchased.
For further information about the tickets below, call us on 0800 474 400 in New Zealand and 1300 733 035 in Australia.
YOUR QUESTIONS ANSWERED
Click on the type of ticket you have below for a list of commonly asked questions.
E TICKET
E-Ticket conditions are the same as standard tickets described in the paper tickets section with the exception of the loss of a ticket.
For e-tickets purchased through STA Travel in New Zealand, date changes can be requested through our Global Travel Help service 24-hours a day by clicking below.
