Price Beat Guarantee
What prices will STA Travel beat?
Ok, we know what you’re thinking. But this is more than just another fluffy guarantee! We love our travellers, and you guys deserve the cheapest airfares and tours in the market at ALL times.
Sure, our prices have always been cheap; in most cases, the best in the market. The only difference is now we’re willing to back ourselves - we’re willing to guarantee it.
The STA Travel Price Beat Guarantee is our commitment to providing you with the cheapest airline tickets for International and Round the World flights AND the cheapest tour prices with our favourite tour operators, at all times. We'll beat any genuine competitor quote, subject to the terms & conditions below. And if we can't beat a competitors quote? We’ll give you $1000 travel credit!
How this baby works...
1. Price Beat Guarantee applies to all scheduled airlines and the following tour operators - Contiki Holidays, G Adventures, Busabout, Haggis, Shamrocker, Adventure Tours Australia, Vodkatrain and Sundowners.
2. Prices will only be beaten on prices available to the general public from Australian registered retail travel agents, online travel agents or travel agent call centre.
3. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper or equivalent (i.e. print out of the webpage at the final payment stage) complete with a clear airfare/tour description, travel dates, number of passengers, price including all fees and charges, availability, booking conditions and date of quote clearly shown.
4. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
5. Visit an STA Travel branch or Call 134 STA (782). Email requests cannot be accepted unless following a phone or branch visit enquiry.
6. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
7. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have a 24 hour period to investigate the pricing. If at this point we prove the price to be invalid/incorrect/unavailable the best STA price will be offered.
8. If STA Travel is able to confirm that the quote is still available to be booked as per the competitor price we will not only match the airfare but guarantee to BEAT IT!
9. Price Beat Guarantee is not applicable to any last minute offer tour bookings.
10. Booking, payment, amendment and cancellation conditions will apply.
11. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you $1000 travel credit!
Conditions apply: The Price Beat Guarantee only applies for travel in the same economy booking class, leaving an Australian airport on the same dates, using the same flights and airlines, as the written competitor quote. We do not price match or price beat our own website (www.statravel.com.au). The Price Beat Guarantee cannot be redeemed for purchases online at www.statravel.com.au. STA Travel will not price beat on an existing booking - the competitor quote must be presented to us prior to booking. Infant fares are not eligible for Price Beat Guarantee. *Fares offered to closed user groups are excluded. These include Subscription, Corporate, Membership or Trade/Travel Expo. This offer cannot be combined with any other discount or offer. **Airlines excluded from this guarantee are: Jetstar, Tiger Airways, Air Asia X, Pacific Blue. #The $1,000 is available per booking and is awarded as travel credit to be spent with STA Travel. The credit is valid for 12 months from the date of the initial booking. These funds may only be used for travel in the passenger names of the original booking and cannot be used towards another Price Beat.