1. Price Beat Guarantee applies to all scheduled airlines, following tour operators - Eurail, Contiki Holidays, G Adventures, Busabout, Haggis, Shamrocker, Real Aussie Adventures, Vodkatrain, Sundowners and accommodation featured in STA Travel's retail destination brochures Africa & Middle East, Asia, Australia & New Zealand, Europe, Latin America and North America in the current editions available to the Australian general public.
2. Competitor quote must be presented at the start of your consultation and must match the name of the person/s travelling.
3. Prices will only be beaten on prices available to the general public from Australian registered retail travel agents, online travel agents or travel agent call centre in Australian Dollars.
4. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper (this must include the airline booking reference) or print out of the webpage at the final payment stage. Complete with a clear airfare/tour/accommodation description, travel dates, number of passengers, price including all fees and charges (airfare and taxes must be clearly displayed), availability, within the same room type, inclusions, duration, board basis, booking conditions and date of quote clearly shown.
5. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The full-payment date, or ticketing deadline must be displayed on the quote, including date and time, which must not have passed. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
6. Visit an STA Travel store or Call 134 STA (782). Email requests cannot be accepted unless following a phone or store visit enquiry.
7. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
8. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have 1 (one) full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable in the same economy booking class the best STA Travel price will be offered.
9. If STA Travel is able to confirm that the quote is still available to be booked as per the competitor price we will not only match the airfare but guarantee to BEAT IT!
10. Price Beat Guarantee is not applicable to any last minute offer tour bookings.
11. Full payment must be made at the time of the Price Beat.
12. Booking, amendment and cancellation conditions will apply as per STA Travel and supplier terms and conditions.
13. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you $AUD1000 travel credit!
14. If STA Travel deem the competitor quote to be invalid you have 1 (one) business day to provide STA Travel with a copy of the eTicket confirming the amount paid as per the original quote.