Price Beat Guarantee
What prices will STA Travel beat?Ok, we know what you’re thinking. But this is more than just another fluffy guarantee! We love our travellers, and you guys deserve the cheapest airfares and tours in the market at ALL times.
Sure, our prices have always been cheap; in most cases, the best in the market. The only difference is now we’re willing to back ourselves - we’re willing to guarantee it.
The STA Travel Price Beat Guarantee is our commitment to providing you with the cheapest airline tickets for International and Round the World flights AND the cheapest tour prices with our favourite tour operators, at all times. We'll beat any genuine competitor quote, subject to the terms & conditions below. And if we can't beat a competitors quote? We’ll give you $1000 travel credit!
How it works
1. Price Beat Guarantee applies to all scheduled airlines and the following tour operators - Contiki Holidays, G Adventures, Busabout, Haggis, Shamrocker, Real Aussie Adventures, Vodkatrain and Sundowners.
2. Competitor quote must be presented at the start of your consultation and must match the name of the person/s travelling.
3. Prices will only be beaten on prices available to the general public from Australian registered retail travel agents, online travel agents or travel agent call centre.
4. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper (this must include the airline booking reference) or print out of the webpage at the final payment stage. Complete with a clear airfare/tour description, travel dates, number of passengers, price including all fees and charges (Air fare and taxes must be clearly displayed), availability, booking conditions and date of quote clearly shown.
5. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
6. Visit an STA Travel store or Call 134 STA (782). Email requests cannot be accepted unless following a phone or store visit enquiry.
7. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
8. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have 1 (one) full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable in the same economy booking class the best STA Travel price will be offered.
9. If STA Travel is able to confirm that the quote is still available to be booked as per the competitor price we will not only match the airfare but guarantee to BEAT IT!
10. Price Beat Guarantee is not applicable to any last minute offer tour bookings.
11. Full payment must be made at the time of the Price Beat
12. Booking, amendment and cancellation conditions will apply as per STA Travel and supplier terms and conditions
13. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you $AUD1000 travel credit!
14. If STA Travel deem the competitor quote to be invalid you have 1 (one) business day to provide STA Travel with a copy of the eTicket confirming the amount paid as per the original quote.
Conditions apply: The Price Beat Guarantee only applies for International travel (excluding Trans Tasman) in the same economy booking class, leaving an Australian airport on the same dates, using the same flights and airlines, as the written competitor quote. We do not price match or price beat our own website (www.statravel.com.au). The Price Beat Guarantee cannot be redeemed for purchases online at www.statravel.com.au. STA Travel will not price beat on an existing booking. Infant and child fares are not eligible for Price Beat Guarantee. Fares offered to closed user groups are excluded. These include Subscription, Corporate and Membership. This offer cannot be combined with any other discount or offer (this includes LayBy). Airlines excluded from this guarantee are: Jetstar, Tiger Air, Air Asia and Scoot. The $AUD1,000 is available per booking and is awarded as travel credit to be spent with STA Travel. The credit is valid for 12 months from the date of the initial booking. These funds may only be used for travel in the customer name/s of the original booking and cannot be used towards another Price Beat.