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price beat guarantee
price beat guarantee
  • We'll Beat It

    Lovers of big adventures on backpacker budgets, we’ll always guarantee to beat the prices of any of our competitors

  • Or Give You $1,000

    Talk is cheap, so we’re willing to back this up. If we can’t beat a genuine quote, we’ll give you $1,000 credit towards your trip

  • What will we beat?

    Our price beat guarantee applies to economy class scheduled flights, selected tour companies and selected accommodation. T&Cs apply

How It Works

1. Price Beat Guarantee applies to all scheduled airlines, following tour operators - Eurail, Contiki Holidays, G Adventures, Busabout, Haggis, Shamrocker, Real Aussie Adventures, Vodkatrain, Sundowners and accommodation featured in STA Travel's retail destination brochures Africa & Middle East, Asia, Australia & New Zealand, Europe, Latin America and North America in the current editions available to the Australian general public.

2. Competitor quote must be presented at the start of your consultation and must match the name of the person/s travelling.
 

3. Price will only be beaten on prices available to the general public from retail, online and call centre travel agencies incorporated and registered within Australia.  All prices must be in Australian dollars and tickets issued via Australian IATA agencies only (IATA number and ABN must be displayed on quotation).   

4. If you find a cheaper price, you must provide a full copy of the competitor quote on headed paper, which must also include the airline booking reference. If presenting an online quote a current screenshot of the webpage at the final payment stage must be provided with the current quote date included on the screenshot. Any quotes must contain a clear & matching airfare/tour/accommodation description, travel dates, number of passengers, full price breakdown including all fees and charges (all airfare and taxes must be separately displayed). The quote must be showing availability within the same booking type, duration, board basis, with any inclusions/restrictions listed. The full supplier & agent terms & conditions must displayed and must all be like for like with the STA Travel quote in order to offer a price beat.

5. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The full-payment date, or ticketing deadline must be displayed on the quote, including date and time, which must not have passed. Online quotes must have the current date displayed on the payment screenshot. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation


6. Visit an STA Travel store or Call 134 STA (782). Email requests cannot be accepted unless following a phone or store visit enquiry.

7. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.

8. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have 1 (one) full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable in the same economy booking class the best STA Travel price will be offered.

9. If STA Travel is able to confirm that the quote is still available to be booked as per the competitor price we will not only match the airfare but guarantee to BEAT IT!

10. Price Beat Guarantee is not applicable to any last minute offer tour bookings.

11. Full payment must be made at the time of the Price Beat.

12. Booking, amendment and cancellation conditions will apply as per STA Travel and supplier terms and conditions.

13. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you $AUD1000 travel credit!

14. If STA Travel deem the competitor quote to be invalid you have 1 (one) business day to provide STA Travel with a copy of the eTicket confirming the amount paid as per the original quote.

Terms & Conditions

Conditions apply: The Price Beat Guarantee only applies for International travel (excluding Trans Tasman) in the same economy booking class, leaving an Australian airport on the same dates, using the same flights and airlines, as the written competitor quote. We do not price match or price beat our own website (www.statravel.com.au). The Price Beat Guarantee cannot be redeemed for purchases online at www.statravel.com.au. STA Travel will not price beat on an existing booking. Infant and child fares are not eligible for Price Beat Guarantee. Fares offered to closed user groups are excluded. These include Subscription, Corporate and Membership. This offer cannot be combined with any other discount or offer (this includes LayBy). ALL LOW COST CARRIERS are ineligible for Price Beat Guarantee. The $AUD1,000 is available per booking and is awarded as travel credit to be spent with STA Travel. The credit is valid for 12 months from the date of the initial booking. These funds may only be used for travel in the customer name/s of the original booking and cannot be used towards another Price Beat.