1. Price Beat Guarantee applies to all scheduled airlines and the following tour operators - Contiki Holidays, G Adventures, Busabout, Haggis, Shamrocker, Real Aussie Adventures, Vodkatrain and Sundowners.
2. Competitor quote must be presented at the start of your consultation and must match the name of the person/s travelling.
3. Prices will only be beaten on prices available to the general public from Australian registered retail travel agents, online travel agents or travel agent call centre.
4. If you find a cheaper price, you must obtain a printed confirmation of the competitor quote on headed paper (this must include the airline booking reference) or print out of the webpage at the final payment stage. Complete with a clear airfare/tour description, travel dates, number of passengers, price including all fees and charges (Air fare and taxes must be clearly displayed), availability, booking conditions and date of quote clearly shown.
5. This quote needs to be presented to STA Travel on the same day as the quote was created by the competitor. The Price Beat Guarantee will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
6. Visit an STA Travel store or Call 134 STA (782). Email requests cannot be accepted unless following a phone or store visit enquiry.
7. Provide STA Travel staff with confirmation of the quote. For telephone enquiries you can fax or email the quote to your travel consultant following your phone call.
8. Where we believe there to be an erroneous fare displayed by a competitor or that the price offered is no longer available to book, we have 1 (one) full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable in the same economy booking class the best STA Travel price will be offered.
9. If STA Travel is able to confirm that the quote is still available to be booked as per the competitor price we will not only match the airfare but guarantee to BEAT IT!
10. Price Beat Guarantee is not applicable to any last minute offer tour bookings.
11. Full payment must be made at the time of the Price Beat.
12. Booking, amendment and cancellation conditions will apply as per STA Travel and supplier terms and conditions.
13. If, for some reason, we are unable to beat a genuine competitor quote based on the conditions outlined - we’ll give you $AUD1000 travel credit!
14. If STA Travel deem the competitor quote to be invalid you have 1 (one) business day to provide STA Travel with a copy of the eTicket confirming the amount paid as per the original quote.