SATA ticket change information

How much does it cost to change my ticket?

Please click below for a full list of fees:

Travel help fees

Can my ticket be changed over the phone?

Unfortunately we cannot change dates over the phone, the reason being that we need to physically see your ticket to ensure we adhere to any conditions or restrictions the ticket may have. Therefore it is necessary for you to visit your nearest branch with your ticket in order for us to amend it.

Can I change the route on my ticket?

Making changes to your itinerary will involve reissuing your ticket, if the fare rules and conditions permit such a change. For all changes to routing, contact your nearest Travel Help branch. This process will take minimum 24-48 hours due to different time zones. In the event your ticket may not be reissued, you may be able to obtain a refund if your ticket is completely unused. All refund requests will need to be referred to your original agent. To make a change to your route or itinerary you will be charged a fee.

What should I do if I lose my ticket?

In the event of lost or stolen tickets, contact your nearest branch of STA Travel or affiliated agent. You will need to provide them with the following information:

• The branch where your ticket was purchased
• Date of purchase
• Your name as it appears on your ticket
• The airline(s) your are travelling with and your itinerary
• Ticket number or a copy of your ticket (your ticket number should begin with 000 09) and appears along the bottom of your ticket.

Your ticket will be re-issued within 48 hours for a fee of US$50.

What if I am not near an STA Travel branch?

If you are not able to contact your local STA Travel branch (or agent), you will need to email the Australian / New Zealand helpdesk travelhelp@statravel.com.au for advice.

How do I apply for a refund?

To apply for a refund you will need to take/send the original ticket back to the branch from which you purchased it. They will then be able to advise you on how long your refund will take to be processed. This is determined by any conditions/restrictions your ticket has. Once your ticket has been received by the branch, any consequent correspondence or questions can be directed to the branch.