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Call customer care

1300 360 715 or +44 207 0969441 if outside Australia

Email customer care


If you suspect you have lost your CashFLEX card or it's been stolen, don't panic. Simply call us as soon as possible, 24/7 on +44 207 101 6599.

If you've registered your mobile phone number with us, you can also send us an SMS to report your card lost or stolen. Just text 'LOST' or 'STOLEN' with the last 4 digits of your card number to 19 911 234.
See all SMS services here


Have a travel enquiry?

If you're looking to start your next travel adventure, give our team a call on 134 782, or head in to your nearest STA Travel store and chat to our friendly Travel Experts!