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COVID-19 Coronavirus travel advice

We know that many of our customers are urgently trying to contact us regarding their booking and our response times are slower than anticipated. We are currently experiencing a very high level of demand to our contact centre and are making every effort to support our customers.
 

During this time, our primary focus is on supporting customers that are overseas and those due to travel in the next 72 hours. If this is not you, then unfortunately we will not be able to help you at this time, however we are proactively working through our list of impacted customers and will be in touch closer to your departure date.

Call Us

Call Centre

134 782*

*Highest call volumes are currently from 09:00 - 14:00 (AEST), longer wait applies during this time.

Opening hours:
08:30 - 20.00 AEST (Mon - Fri)
10:00 - 18:00 AEST (Sat)
11:00 - 17:00 AEST (Sun)

CALL CENTRE

+61 3 8400 4242*

International number for customers overseas.*Charged at local international rate

Opening hours:
08:30 - 20.00 AEST (Mon - Fri)
10:00 - 18:00 AEST (Sat)
11:00 - 17:00 AEST (Sun)

Emergency Helpline

+44 151 808 0409*

*charged at local international rate. Non urgent calls will be transferred.

Opening hours:
24 Hours (Mon - Sun)
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Terms and conditions
Book an appointment and get $50 off:* To redeem your $50 voucher, you must book your appointment online and attend this appointment in person. Your voucher can be applied against a minimum of $500 worth of any mix of accommodation, touring, hop on hop off bus passes, eurail passes, insurance or ISIC products bookable in store through a Travel Expert.  Voucher cannot be applied to MultiFlex, CashFlex, airfare or rail products (except eurail passes). Discount can only be applied if you attend your pre-booked appointment and cannot be retrospectively applied to an existing booking or existing quote. Not able to be combined with any other voucher offers.