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134 782
8AM-7PM Mon - Fri, 9AM-7PM Sat, 10AM-7PM Sun

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COVID-19 Coronavirus travel advice

Due to COVID-19, our stores are temporarily closed to ensure the health and safety of our community until further notice. and our Customer Service contact centre remains open and fully operational. To get in contact with our Customer Service team about an existing booking or general enquiry, please contact 134 782 or find out more information here.

For the latest Coronavirus travel advice please see details released by

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Call Centre

134 782

Opening hours:
08:00 - 19.00 AEST (Mon - Fri)
09:00 - 19:00 AEST (Sat)
10:00 - 19:00 AEST (Sun)


+61 3 8400 4242*

International number for customers overseas.*Charged at local international rate

Opening hours:
08:00 - 19:00 AEST (Mon - Fri)
09:00 - 19:00 AEST (Sat)
10:00 - 19:00 AEST (Sun)

Emergency Helpline

+44 151 808 0409*

*charged at local international rate. Non urgent calls will be transferred.

Opening hours:
24 Hours (Mon - Sun)
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Terms and conditions
*Book a store appointment and get $50 off: To redeem your $50 voucher, you must book your appointment online and attend this appointment in person. Your voucher can be applied against a minimum of $500 worth of any mix of accommodation, touring, hop on hop off bus passes, eurail passes, insurance or ISIC products bookable in store through a Travel Expert. Voucher cannot be applied to MultiFlex, CashFlex, airfare or rail products (except eurail passes). Discount can only be applied if you attend your pre-booked appointment and cannot be retrospectively applied to an existing booking or existing quote. Not able to be combined with any other voucher offers.