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Book and Travel with Confidence

Flexible travel and payment options? We’ve got you.

As restrictions start to ease and barefoot-on-the-beach daydreams start to increase, we understand more than ever the need to offer our travellers peace of mind. The peace of mind to book a trip that is flexible if your plans need to change. To be able to call up and speak to a human 24/7 if you have a problem. And to travel with partners that care about your health and wellbeing as much as we do.

Our world may look a bit different right now, but rest assured that when the time comes to get on the road, we’re ready with additional advice, low deposit schemes, and flexible flight and tours.

Because our new normal, looks like this.

You don’t need to pay everything now

Need a break from 2020, but worried your plans might change? With our low deposit scheme, you can pay the balance of your flight 10 weeks before departure. T&Cs apply.

24/7 help and support from humans

Call us old school, but we love a good chat about our holidays. (We’re like hairdressers in that respect). Complex flight bookers, expert trip planners and hostel happy hour sharers, our Travel Experts are travellers themselves - with firsthand knowledge of the world. And it doesn’t stop after take off. If you need help with your booking on the road, you can call and speak to someone 24/7.
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Looking out for your wellbeing

It is important that you feel comfortable and confident travelling. Our tour partners are taking additional measures to help keep you safe, such as physical distancing and enhanced hygiene protocols. Air travel may also look different to what you're used to, so it is important to follow advice carefully. We have complied a list of airline and partner policies here.

What you can do and what to expect

Following the rules

While on the road and at the airport, you may be asked to take extra precautions. For example, to wear a mask on an aircraft or on public transport, or to take a COVID-19 test at a border crossing. Please do not be offended. Respecting these local laws will help to keep you safe. Plus, it is this collective effort that is allowing us to start to travel and explore the world again.

Staying in good health

Just as at home, there is a risk of exposure to COVID-19 when you are abroad. We ask all our travellers to be responsible, and only travel if you are in good health. The World Health Organisation (WHO) has advised that people over a certain age or those with underlying conditions may be at a greater risk, so please follow medical advice before travelling.

Taking responsibility

In these changed times, we all have a responsibility to keep ourselves and each other safe. We ask all our travellers to adhere to the personal hygiene practices recommended by government health authorities and the WHO. For example, guidance on hand washing, the use of hand sanitiser, and ensuring that you carry enough face masks and gloves for your trip.

Thinking of travelling soon? Read more about what to expect in the air and on the road here.

Book with confidence with STA Travel

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Wherever you are in the world, our team are on the phone 24/7 to help with sales and emergency support. 
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Never miss out on the best deals. Book flights, tours and beach breaks from a $39 deposit. T&Cs apply.
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You can place a deposit on all G Adventures and Contiki trips. Plus, if your plans change once you’d paid in full, your deposit is protected for when you’re ready
to re-book another tour. T&Cs apply.

Need a little more inspiration? Check out the STA Travel blog!

STA Travel Blog

Travelling around Coronavirus: All you need to know

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STA Travel Blog

How to stay healthy during Coronavirus

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STA Travel Blog

Australia's best road trips

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View Terms & Conditions

*You don’t need to pay everything now:  Lay-by are available on selected STA Travel airfares if booking more than 10 weeks prior to departure.  Deposits start from $39 for domestic flights per ticket and from $99 for international flights per ticket (up to a maximum deposit of $297 per person).  All lay-by deposits are payable at the time of booking and are non-refundable and non-transferable.  If you cancel the lay-by agreement or fail to make the final payment, STA Travel will charge the non-refundable lay-by deposit including the lay-by service fee of $39 and cancel the flight booking.  The price of your ticket will be guaranteed upon receipt of the lay-by deposit. Once the lay-by is paid, any changes (if permitted) to your booking will incur change fees or loss of deposit. (Valid MultiFLEX pass holders may redeem their pass for flight date changes). The change fees are calculated based on the respective booking conditions. Full payment is due 10 (ten) weeks prior to your scheduled departure.

 

*Stay flexible with lifetime tour deposits: To secure a place on a tour you will be required to pay a non-refundable deposit per person, per tour. The deposit amount varies depending on the product and supplier and in some instances full payment is required at time of booking. The deposit is taken as part payment towards the full price of the tour. Upon receipt of the deposit your tour space and the price will be confirmed. Cancellation of the tour will result in loss of deposit, with the exception of G Adventures (Lifetime deposit) and Contiki (FlexDeposit). Changes to the tour booking will be subject to the price of the product(s) at the time of change but has no effect on the deposit already paid The original price and availability cannot be guaranteed. At the time of booking you will be notified of when full payment is due, this will always be prior to departure from Australia. Failure to meet this payment date will result in the tour booking being cancelled with loss of deposit.

Additional information about tours from specific suppliers:

Contiki (From $200 deposit) - Lay-by for Contiki are starting from $200 at time of booking and the fee is securing a place on your dream trip. Your price will be guaranteed, and you can pay off the remaining balance 10 weeks before your scheduled departure. Your original deposit (excluding flights and any additional deposits) can be used as credit towards booking a new Contiki trip. Only one deposit amount can be credited per trip, they cannot be combined, however multiple trips can be booked using multiple FlexDeposits. Valid on all Contiki trips 7 days or longer until you turn 36. The deposit can also be gifted to family or friends within 5 years of the original booking. FlexDeposit has no cash value and is non-refundable. All other conditions not mentioned in this section continue to apply as described above.



G Adventures (From $250 deposit) - Lay-by for G Adventures tours are starting from just $250. By using Lay-by, you can book now, pay later and the price of your tour will be guaranteed upon receipt of the deposit. You will have until 10 weeks before your scheduled departure to pay off the remaining balance. Your deposit is protected for life and may be applied towards payment of a deposit on another G Adventures tour (of equal or greater value, but not to the same or similar dates of travel). Alternatively, you can gift it to someone else to use. The deposit has no cash value, is non-refundable and only one Lifetime Deposit may be applied per person per product booked. All other conditions not mentioned in this section continue to apply as described above.