Australian Department of Foreign Affairs and Trade
Our 24/7 Global Travel Helpdesk operates around the clock providing all kinds of support to travellers including itinerary changes and modifications. Travellers can also access support face to face through the 450 STA Travel offices located around the world.
In the event of a disaster, our 24/7 Global Travel Helpdesk will coordinate emergency procedures, communicating to all relevant stakeholders, and ensure evacuation procedures are conducted efficiently under our your travel policy. Our Crisis Management Team will support the Help Desk and provide practical on the ground assistance during crises, communicating with affected travellers globally and arrange necessary support to minimise risk.
Further details on our Risk Management Plan or Crisis Management Procedures can be requested. Your dedicated Account Manager will customised a strategy based on the needs of your Risk Management plan and ensure these procedures meet and comply with your Travel Policy.
Need to alter your flight? Or need advice on Crisis Management? Out of the above office hours, Business Travel by STA Travel operate a full 24/7 emergency line to ensure that wherever you are, and within whatever time zone, you can speak to a real person to assist with your business travel.
You’ll be provided with a dedicated number for any travel assistance requests and a separate number for emergency assistance. Operating: 24 hours (Monday through to Sunday).